The human brain is a prediction engine. A lot of the knowledge that you gain from experience is used to figure out what is likely to happen next. When you walk into a conference room before the start of a meeting and see other people in attendance, you feel comfortable that the meeting is going to start soon. When you see a colleague walking up the hall who works in marketing, you predict that you’ll soon be talking about a new campaign.

When things go as you predict, you feel comfortable. At the start of that meeting in the conference room with your colleagues filing in, you can sit down relaxed and talk with the person sitting next to you. If, however, you walked into that same room and found it empty—or filled with people you didn’t recognize or expect to see—you would probably feel uneasy. You might pull out your calendar to see if the time or location of the meeting had been changed. You would pay a lot of attention to what was going on. Read More >>